Frequently Asked Questions Have a question about e-books in general or your order in particular? You'll probably find the answer here much more quickly than we could respond to an e-mail. To learn about Loose Id's return and exchange policies, please visit the Customer Service Policies page. About Our Books All Loose Id books contain graphic sexual content and are intended for adult audiences only. Please keep your e-books safe from underage readers. Ratings All Loose Id books are well-written, exciting stories with explicit sexual content.You might be used tor the "rating systems" used by other e-publishers. However, at Loose Id we've found these rating guides to be artificial and unhelpful to the majority of our customers. You can count on every Loose Id book to deliver a sexy, exciting story. Beyond that, we'll post a note on the product pages of any books that contain material that readers may find offensive, such as BDSM, menage, or sex with sentient shifters in shifted form. Lengths Fling—less than 20,000 words Novella—between 20,000 and 30,000 Novel—over 30,000 words Choosing a Format Need help choosing the right format? Find the category below that best describes you. I have a hand-held e-book reader. If you own a specific e-book reader, order the format that works on your device. Although the Franklin E-bookman supports both HTML and Mobipocket, our customers have found that Mobipocket is the most reliable format. The Hiebook supports the HTML format. Some devices include a utility program that converts HTML e-books to the format used on the device. If this describes your e-book reader, order the HTML version. If you have the Sony Reader, order the HTML version, save it as an RTF file, and use the Sony utility to transfer the book to your device. Please note that Loose Id cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture. Loose Id HTML files are available in both ZIP and EXE formats. The self-extracting EXE is most convenient for PC users. Customers with aggressive virus-checking scanning software and customers with Macintosh computers should choose the ZIP format. I have a Palm Pilot, Pocket PC, or other PDA. Many "general purpose" PDAs, such as the Palm Pilot and Pocket PC, support multiple e-book readers. Your PDA may already have a compatible reader installed for one of our supported formats, such as Microsoft Reader, Mobipocket, or Adobe PDF Reader. To download the applications for free and find out more information, explore these links: Microsoft Reader Mobipocket Adobe PDF Reader I own a Macintosh computer. Macintosh owners should not order the HTML - EXE format. These files will not open on most standard Macintosh computers. We do provide HTML files in ZIP format as well. Any of our other formats should work fine on Macintosh computers. I want to print books out and read them on paper. The best format for printing e-books is Adobe PDF. You can download the Adobe PDF Reader free of charge. Remember, printed e-books are for the personal use of the original purchaser and may not be resold. I'm going to read books on my PC. To read books on your computer, we recommend either Adobe PDF or Microsoft Reader formats. Both companies provide the reader applications for these formats free of charge. Simply download either the Microsoft Reader or Adobe PDF Reader. Placing an Order We strive to make the ordering process as simple as possible. Even so, questions arise from time to time. If you don't find your answer below, visit the Customer Service Policies page for more information. I added a book to my shopping cart, but I don't see it there. When you add a book to your cart, we automatically return you to the page you were viewing. You can see the number of books in your cart by looking at the upper right of every page on the site. To view your cart, click Checkout. If you added a book and it doesn't appear in your cart, the book is probably not yet available. We often preview titles that are coming soon so that you have time to read the excerpts from your favorite authors before the books are released. If you see a "Coming Soon" or "Out of Stock" notice in the book's description, that title is currently not available. You might want to add the title to your Wish List so you can remember to buy it as soon as it's released. The book I want is "Out of Stock." What does that mean? We often preview titles that are coming soon so that you have time to read the excerpts from your favorite authors before the books are released. If you see a "Coming Soon" or "Out of Stock" notice in the book's description, that title is currently not available and may not be pre-ordered. You might want to add the title to your Wish List so you can remember to buy it as soon as it's released. For notification via e-mail when the title is released, sign up for the Idbits newsletter. I'm ready to purchase the books in my shopping cart. What do I do? Click the Checkout button at the top of the page, or click "Checkout" in the footer. Why do you need my billing address? Your billing address is required by the company that validates your credit card number. This helps to protect you from unauthorized use of your card. For information on how Loose Id protects your personal information, visit the Privacy Policy page. Why can't I order by phone or with a paper check? Ordering by phone would require a dedicated staff to answer your calls. Similarly, processing personal checks would require additional staff to open mail and manually process orders. To keep costs low, Loose Id does not currently accept phone orders or personal checks. For your convenience, our web site accepts all major credit cards. Why can't I pay via PayPal? Due to recent actions taken by PayPal against purchasers of adult-oriented e-books, we can no longer offer PayPal as a payment option for Loose Id merchandise. We apologize for any inconvenience this may cause. Please rest assured that all payment information sent to Loose Id is secure. For more information on the security of your personal information, we invite you to read our Privacy Policy. How do I use a gift certificate? Gift certificates are applied after you choose your payment option on the checkout page. On the third page of the checkout process, you'll see a box labeled Gift Certificates. Enter your Gift Certificate number and click Apply, then continue checking out normally. How do I use my VIP Club membership? Members of the VIP Club receive a 10% discount on every Loose Id e-book purchased through December 31. To receive the discount, you must log into your account before adding books to your shopping cart. Simply click My Account at the bottom of any page on the site, log in using the e-mail address you used when you purchased your VIP Club membership, then shop normally. If you're logged in correctly, you'll see the discount price on every book product page you visit. For assistance with your VIP membership, e-mail vip@loose-id.com. Include your full name and e-mail address along with a description of the problem you're experiencing. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response. I want to order a book in paperback format. All Loose Id books can be purchased in electronic format right here on www.loose-id.com. Only selected titles are available in print editions. Click here for a list of current print titles. Loose Id print books can be ordered through any retail bookseller, including Amazon.com. Although Loose Id publishes these titles, we are not a reseller or distributor of our print titles. From time to time, we may add books to our print program. To receive notification of new print titles, sign up for Idbits, our announcements-only Yahoo! Group. Idbits members receive notice of new releases, exclusive discount offers, and more. To join, send an e-mail to: Idbits-subscribe@yahoogroups.com Downloading Books Downloading books from Loose Id is simple. You'll never have to wait for an e-mail message to arrive. How do I download the books I purchased? After you place your order, a link to download your books will be displayed on the Thank You page. This link will also be sent to you via e-mail. For security reasons, the links will expire after 72 hours, so download your books promptly. If you don't receive the e-mail, and your order is less than 72 hours old, you can also access the download link by clicking "My Account" in the site footer. Log in, then click "View my order history." In the unlikely event you have technical problems while downloading a book, contact us at help@loose-id.com. Include your full name, your order number, a description of the problem, and any error messages you received. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response. If a link expires before you download the book, write to help@loose-id.com with your full name, your order number and a description of the problem. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response. I didn't receive the e-mail. Some e-mail services may put mail from unrercognized senders in a "Spam" or "Bulk Mail" folder. Make sure your e-mail service is set to accept mail from Loose-id.com. You may need to add the service @ loose-id.com address to your address book, or to modify the settings of your spam filter. If your order is less than 72 hours old, you can access the download link by going to "My Account" and logging in, then checking your order history. My books won't download. In the unlikely event you have technical problems while downloading a book, re-boot your computer and try again. You may need to temporarily disable your virus scanning software to download books in the EXE format. If you continue to have problems, contact us at help@loose-id.com. Include your order number, a description of the problem, and any error messages you received. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response. Returns and Exchanges Visit the Customer Service Policies page for information. Books in Print All Loose Id books can be purchased in electronic format right here on www.loose-id.com. Only selected titles are available in print editions. What Loose Id titles are available in print? Click here for a list of current print titles. Where can I order a Loose Id print book? Loose Id print books can be ordered through any retail bookseller, including Amazon.com. Although Loose Id publishes these titles, we are not a reseller or distributor of our print titles. How can I find out about new print books? From time to time, we may add books to our print program. To receive notification of new print titles, sign up for Idbits, our announcements-only Yahoo! Group. Idbits members receive notice of new releases, exclusive discount offers, and more. To join, send an e-mail to: Idbits-subscribe@yahoogroups.com Why isn't my favorite author's book in print? Many factors go into selecting a title for print, including market considerations, the author's writing commitments, contractural issues, and scheduling concerns. A Note About Copyright In accordance with the copyright laws of the United States of America, books from Loose Id may not be shared with other readers in any format, including file sharing, printing, or re-selling by individual purchasers. Please respect our authors and their work; don't trade or share books illegally. Loose Id aggressively pursues copyright infringement. To report suspected violations, contact Treva Harte at alterego@loose-id.com. Contact Customer Service Visit the Customer Service Policies page for contact information.